Terms and Conditions

1 INTRODUCTION
Easydivers values customer relationships and satisfaction above all else, which is why we've outlined here all the terms and conditions you should take into consideration before booking your activity with us.

2. CHECK-IN FOR ACTIVITIES
Customers must arrive at Easydivers' premises at the time set for check-in.
A tolerance of 10 minutes will be observed from the time of check-in. After this period, the customer will not be guaranteed the activity, and there will be no refund of the amount paid, except upon presentation of documentary and legal evidence.
For diving activities, Scuba Review and specialities, you must present your international diving certificate at check-in.

3. RESTRICTIONS ON ACTIVITIES OR BOARDING
People with serious mental or heart problems or a medical history that compromises diving or snorkelling will not be accepted on activities. If in doubt, contact Easydivers or obtain a medical certificate before booking the activity.
Pregnant women are not allowed on the company's boats or activities.
Knowing how to swim is an essential requirement for taking part in the activities.
Easydivers reserves the right to refuse access to the activities to anyone who does not fulfil the safety requirements and parameters and/or does not demonstrate the responsibility of a conscientious diver.
People under the influence of alcohol or drugs or who jeopardise the safety and well-being of people and property will not be admitted to the activities, and in such cases there will be no refund of the amount paid.
At check-in, certified divers must present proof of diving certification (required by international law), otherwise the activity will not take place and there will be no refund of the amount paid. If you haven't dived for more than 1.5 years, you will have to complete a Scuba Review before taking part in a dive. Contact us for more information.
Observe the requirements and conditions of each activity, information available next to the description of each one.

4. MINORS AND LEGAL REPRESENTATION
Under 18s: parents or guardians must sign an authorisation for the minor to take part in the activity.
Children under 10 years old and 1.40 metres tall will not be allowed to take part in the activities.

5. DOCUMENTATION REQUIRED AT CHECK-IN
All customers will have to fill in an enrolment form which includes the Term of Responsibility, medical questionnaire and safe diving practices. This document safeguards the data protection rules (GDPR) required by law and established by current ISO standards and regulated by the RTC system.

6. HEALTH / MEDICAL CARE
Easydivers' vessels have first aid assistants, oxygen devices and first aid devices on board. Any medical emergencies are dealt with at local medical facilities and through CODU-MAR.

7. CANCELLATION POLICY FOR CUSTOMERS
Once the reservation has been created, the following cancellation policies will apply:

Up to 48 hours before departure: Refund of the total amount of the booking.
Between 48 hours and 24 hours before departure: 50% refund of the amount paid.
24 hours or less before departure: No refund.
No-show on the day and time of departure: No refund of the amount paid.
In the event of illness: Reimbursement of the amount paid on presentation of a medical certificate.
In the case of cancellations of bookings that include additional charges levied by Easydivers, such as transport or other services contracted by the client, the amount of the charges will not be refunded, only the value of the activity, in accordance with the cancellation policy.

8. EASYDIVERS CANCELLATION POLICY
Easydivers reserves the right to cancel, postpone or alter any trip or itinerary for any reason, including, but not limited to: boat charter; insufficient number of bookings; weather conditions; mechanical problems; medical emergency; strike or work stoppage; and other reasons. In the event of cancellation by Easydivers, an alternative date will be offered to the client or the amount paid will be refunded.

9. SPECIAL CONDITIONS
There will be no refund for the customer in the following situations:

In the event of the customer refusing to dive or carry out the contracted activity during the course of the activity.
If the client does not follow the safety requirements and instructions during the activity.
Easydivers is not responsible for activities aborted by customers due to fear, panic, bad behaviour, failure to comply with the required diving procedures or other situations beyond the instructor's control. Once a customer in this condition returns to the boat, they must respect the timetable of the activity that is taking place and not jeopardise the other participants.

Divers who do not provide proof that their last dive took place less than 1.5 years ago will be required to carry out a Refresh/Scuba Review, in accordance with WRTC rules. If the diver has booked the dive without complying with this requirement and knowing this rule, he/she will lose the booking and there will be no refund of the amount paid.

The client is responsible for the equipment used, which is the property of Easydivers, and for paying the cost of the material in the event of loss or damage due to negligence or misuse during the activity.

10. EXTRA CONTRACTED SERVICES
Providers of transport services (e.g. transfers) and other extra-activity services requested by the client are contracted to third parties and are not Easydivers employees. Therefore, in providing these services, Easydivers only acts as a sales agent, and is not responsible for any claims against these entities resulting from actions on its behalf.

11. PERSONAL BELONGINGS
Lockers are provided on the premises and customers are responsible for the safety and protection of their valuables. Easydivers is not responsible for loss or damage to electronic equipment or other personal belongings taken by clients to our facilities or on board the boats.

12. SCOPE OF RESPONSIBILITY
Easydivers carries out Maritime Tourism activities and is responsible for the course of its activities from the moment of CHECK-IN to the moment of CHECK-OUT, except for those contracted to third party service providers as described above.

13. INSURANCE
All Easydivers' activities and boats fully comply with the insurance requirements laid down by Portuguese law for the type of boat and service provided, namely Maritime Civil Liability and Diving.

14. Training
The course MUST be completed within 6 months of the start date or if it has not started it will be valid until 1 year after the payment date. After this period there will be no refund.
When the student is taking a number of specialities together, the time between each speciality must be less than 3 months.
All sea trips that cannot be made for reasons beyond Easydivers' control will incur an additional cost to complete the course, known as an extra lesson. Check the price of extra lessons.

15. INFORMATION PROVIDED
The information provided by Easydivers via leaflets, emails, website and general advertising is based on the information at the time of publication.