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Customers must arrive at the Easy Divers premises at the scheduled check-in time. Please note that a 10-minute grace period is observed from check-in time. Failure to turn up within this period may result in the loss of the activity fee, except in cases supported by valid and documented evidence. In addition, for diving activities, Scuba Review and specialities, international diving certification must be presented at the time of check-in.

Yes, there are certain restrictions and conditions for taking part in our activities. Individuals with serious mental or heart problems, or medical histories that could compromise diving or snorkelling, will not be accepted. Pregnant women are also not allowed on our boats or activities. It is essential to be able to swim proficiently in order to take part in our activities. Easy Divers reserves the right to refuse access to activities to anyone who does not comply with safety requirements or demonstrates irresponsible diving behaviour.

All customers must complete an enrolment form, which includes a Term of Responsibility, medical questionnaire and acknowledgement of safe diving practices, during check-in. This document guarantees compliance with the data protection rules (GDPR) required by law and established by current ISO standards, regulated by the RTC system.

Our cancellation policy is as follows:

• Up to 48 hours before departure: Full refund of the booking fee.
• Between 48 hours and 24 hours before departure: 50% refund of the amount paid.
• 24 hours or less before departure: No refund.
• No-show on the day of departure: No refund. In cases of illness, a refund may be provided upon presentation of a medical certificate. Please note that additional charges, such as transport or other services contracted by the client, are not refundable in the event of cancellation.